Band 3 - Receptionist, Outpatients - Cross Site

The post is accountable to the Patient Services Manager. The post holder will provide a professional front of house reception service on behalf of the Trust to patients, visitors and staff.

To meet, greet and fully engage with the service users, resolving enquiries and guiding to the correct location.

Dealing with telephone calls from patients, visitors and staff, advising the correct location for deliveries, issuing hearing aid batteries to patients.

Train and supervise Volunteers on reception services and procedures., To provide an efficient, professional committed, caring, quality reception service to our service users.

To operate as part of a patient - focused team providing high quality in a demand led services to patients, visitors and staff.

To answer and deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff or department in a timely manner.

To provide a welcoming greeting to patients, visitors and staff.

The post holder will be responsible for the safekeeping of the Trust keys ensuring they are secure and keeping an accurate record.

To act promptly in emergency situations.

The post holder will have the ability to communicate sympathetically, clearly, and calmly with patients and visitors who may become very anxious and upset.

The Post holder will need to have to skills to defuse emotionally charged situations.

To be able to access an emergency and act fast for assistance.

The post holder will need to be confident dealing with staff at all levels.

To ensure the main reception is kept clean and with up-to-date information.

Reporting and monitoring the main areas ensuring facilities are clean and acceptable for patients and visitors.

To be proactive and act in accordance with Trust procedure for the fire alarm system located in the reception area.

The post holder will need excellent communication skills, adopting tact, diplomacy, empathy with the ability to resolve a problem effectively.

A sound knowledge of the services provided by the Trust.

The successful candidate would be required to work full time Monday to Friday, being flexible would be a key factor to this role, Full details will be discussed during the interview process.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health