Band 3 Pharmacy Governance Administrator

The post holder is a key member of the pharmacy governance team and is expected to ensure that high quality administrative and secretarial support is provided at all times whilst supporting the management team in this area. The successful candidates will need to have gained previous experience of dealing with general secretarial/administration duties to enable them to assist both the Associate Chief Pharmacist for Clinical Governance and the Pharmacy Clinical Governance Operational Lead with the administration of the Trust Non-Medical Prescribing and Patient Group Direction approval processes, as well as supporting the wider pharmacy governance team with audit processes. The position is 37.5 hours per week, although part time may be considered depending on the number of hours. The role is based at the QE site, but duties will include liaising across all Trust sites to support with the above. Main duties of the job The post holder is a main point of contact for the Trust pharmacy governance team. The role will include providing general administrative support to the Associate Chief Pharmacist Clinical Governance and the Pharmacy Clinical Governance Operational Lead, alongside the wider pharmacy governance team. The post holder will deal with all relevant queries and complaints whilst ensuring they are responded to in a timely manner. The post holder will support the approval process for Non-Medical Prescribing within the Trust, as well as manage the documentation approval process for Patient Group Directions. They will also be responsible for administering medication audit processes and maintaining contact databases for this. Additionally, facilitation of and minute taking for the Trust Safe Medication Practice and Medical Gas meetings will be required. They will be expected to prioritise their own workload and work independently within the pharmacy governance team. The post holder will communicate well with the pharmacy governance team and be a team player.

• Good General Education (e.g. GCSE English and Maths A-C/ 4-9 or equivalent)
• RSA level II or equivalent experience
• Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience Essential
• Experience of dealing with the Public/Customer service experience
• Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Knowledge of dealing with routine and non-routine issues such as problem solving for an area of work
• Full understanding of Information Governance and Patient Confidentiality
• Must be able to demonstrate an understanding of equality and diversity
Desirable
• Previous experience of transcribing formal minutes
• Experience of using Trust IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare
Additional Criteria Essential
• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good keyboard/ IT skills
• Good organisation skills
• Good time management skills
• Ability to deal professionally with enquiries from staff Patients and Visitors
• Ability to problem solve
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Good inter-personal and communication skills
• Able to use own initiative and deal with the unpredictable
• Able to work to deadlines
• Able to work under pressure and to multi-task
• Flexible approach to work
• Demonstrates care and compassion
• Team Player
• Ability to travel to other Trust sites
Person Specification Qualifications Essential
• Good General Education (e.g. GCSE English and Maths A-C/ 4-9 or equivalent)
• RSA level II or equivalent experience
• Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience Essential
• Experience of dealing with the Public/Customer service experience
• Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Knowledge of dealing with routine and non-routine issues such as problem solving for an area of work
• Full understanding of Information Governance and Patient Confidentiality
• Must be able to demonstrate an understanding of equality and diversity
Desirable
• Previous experience of transcribing formal minutes
• Experience of using Trust IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare
Additional Criteria Essential
• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good keyboard/ IT skills
• Good organisation skills
• Good time management skills
• Ability to deal professionally with enquiries from staff Patients and Visitors
• Ability to problem solve
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Good inter-personal and communication skills
• Able to use own initiative and deal with the unpredictable
• Able to work to deadlines
• Able to work under pressure and to multi-task
• Flexible approach to work
• Demonstrates care and compassion
• Team Player
• Ability to travel to other Trust sites
  
  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.