Band 3 Medical Secretary - Ophthalmology

The Ophthalmology service is looking to recruit a highly motivated, reliable, and focused administrative support worker to join our welcoming team. We are a creative and innovative team working in a large multi-disciplined service, therefore require someone who is flexible to change and adaptable to the pressures of changing priorities and urgent tasks. A proactive approach, good judgement, initiative and critical thinking skills are crucial to managing this diverse and demanding role., Ensuring patient results are reported, communicating the results to GPs/patients efficiently. Undertaking any actions required based on clinical outcomes i.e. request an outpatient appointment, ensure patients are put on the waiting list, update the open clocks etc. Ensuring 10-day turnaround targets are met when communicating outpatient, diagnostic, elective and general letters to General Practitioners and patients. Liaising with care professionals from all services in UHB and wider NHS trusts. Having phone conversations with patients, demonstrating an empathic and supportive approach to all queries and requests as well as communicating clear guidance of what the patient should expect regarding next steps. Prioritising tasks and duties to provide an efficient and effective service at all times. Liaising with ophthalmology secretarial team and wider administrative team to support team initiatives and service delivery.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.