Band 3 Macular Administration Clerk

We have an exciting operational opportunity within the Ophthalmology Team for Permanent Band 3 Macular Administration Clerk. We have a full time vacancy for a clerical officer to support the macular/diabetic/medical retinal booking and scheduling team and support reception cover for macular treatment outpatient services., To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.careers.northerncarealliance.nhs.uk%2F&data=05%7C02%7CElizabeth.Cross%40nca.nhs.uk%7C0cbc1ce8f93f489061db08df2db3b113%7C9a12677ec2e94deba58aee1c59ac0161%7C0%7C0%7C639279921931512305%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=IKFTgA8ROV5sdlhsA09HuoRhLuKZ9w%2BxzpngEJhd%2FDc%3D&reserved=0 The NCA is committed to providing inclusive, accessible care and building a workforce that reflects the diverse communities we serve. We welcome applications from all backgrounds, identities and beliefs. We are proud supporters of the Armed Forces community and offer a guaranteed interview to eligible applicants who meet the essential criteria. As a Disability Confident Employer, we also guarantee interviews for disabled applicants who meet the essential criteria. Vacancies may close early where high application volumes are received or an internal redeployee is identified. For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants. If you are applying for a secondment, please discuss this with your line manager before applying. Any secondment offer will be subject to management approval and service needs. Where release cannot be supported, the secondment may unfortunately be unable to proceed.

We wish to appoint an experienced and organised individual, with good IT skills who is able to demonstrate their ability to follow instructions correctly but also to work independently when required.,

• You must have excellent interpersonal and communication skills and be comfortable liaising with people at all levels. The role is public facing and office based so you must enjoy interacting with our patients, greeting them, and helping them with any queries.
• You must have a good telephone manner as the role also involves contact with patients on the phone. You will have good all round administration skills, good basic numeracy and literacy skills, organisational / prioritisation skills, attention to detail and a willingness to be trained.
• You must be flexible for cross-site working demanding on service needs on the day., Diploma level qualification or equivalent experience
• 5 GCSE (or equivalent) including Maths and English
• Customer Care NVQ level 2 or equivalent experience, Substantial administration experience
• Experience of using NCA clinical systems e.g. PAS, Patient Centre etc
• Experience of working within a multi-disciplinary team
• Experience of team working and working independently
• Experience of managing waiting lists
• Excellent planning / organisational skills
• Ability to communicate effectively with all levels of staff within the organisation
• Keyboard/IT skills
• Ability to work without supervision
• Awareness of the Data Protection Act and the need for confidentiality
• Ability to deal with difficult situations both on the phone and face to face, Experience of working in a demanding environment
• Advanced IT skills
• Able to demonstrate problem-solving skills
  
  The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive