Band 3 Healthcare Support Worker

The Band 3 Healthcare Support Worker (HCSW) is a key member of the Hospital at Home team, supporting the delivery of safe, high-quality, acute-level care to adults in their own homes within the London Borough of Hillingdon. Working on a 7-day, 12-hour rotating shift pattern, the postholder works under the direction and supervision of the Band 6 SeniorNurse (on shift), providing delegated clinical support, personal care, and a defined portfolio of enhanced clinical skills.

Band 3 Healthcare Support Workers (HCSWs) in the Hospital at Home Service work closely with frail older adults, their families, friends, and carers in their own homes, and play a vital role in shaping how patients experience acute-level care in the community. Band 3 HCSWs are expected to be kind, responsive, professional, and informative, and contribute to the quality of the service by:

Delivering compassionate personal care including washing, dressing, continence care, pressure area care, and mobility assistance, as delegated in each patient's individual care plan. Supporting the administration of prescribed oral, topical, and inhaled medications under formal delegation from the supervising Band 6, within verified competency and CNWL governance arrangements

Recording and reporting patient vital signs using the NEWS2 early warning score at every visit, and responding to any deterioration by escalating to the supervising Band 6 immediately. Supporting patients and carers in the correct use of remote monitoring and wearable technology, and reporting technical faults or clinical concerns without delay.

Operating safely as a lone worker in patients' homes within the CNWL Lone Worker Policy, activating the lone worker device before every visit, and completing a home environment risk assessment for each new patient

Central and North West London NHS Foundation Trust (CNWL) is one of the largest and most diverse NHS trusts in England, providing integrated mental health, community health, and substance misuse services At CNWL, we believe that our staff are our greatest asset. We are committed to creating a workplace where everyone feels valued, supported, and empowered to deliver outstanding care. Our four organisational values - Compassion, Respect, Empowerment, and Partnership - guide everything we do, and we expect all our staff to demonstrate these values in every interaction with patients, carers, and colleagues.

What we offer our staff: -

Agenda for Change pay.

Generous NHS pension scheme.

Minimum 27 days annual leave plus bank holidays (rising with length of service)

Flexible working opportunities and support for work-life balance.

Access to the CNWL Staff Health and Wellbeing programme including free staff counselling, physiotherapy, and occupational health services.

Cycle to Work scheme and season ticket loan.

Access to NHS discounts including Blue Light Card.

Comprehensive induction programme and role-specific training.

Support for continuing professional development and career progression within CNWL and the wider NHS.

Regular supervision, appraisal, and a personal development plan.

A supportive, values-driven team committed to making a difference for the people of Hillingdon.