Band 3 Healthcare Assistant

There's an exciting opportunity to join the Outpatient Department (OPD) team at Queen Elizabeth Hospital Birmingham as a Band 3 Healthcare Assistant (HCA)!

Are you organised, patient-focused, and able to thrive in a busy environment where no two days are the same? We are looking for a motivated and enthusiastic individual who enjoys working as part of a multidisciplinary team and is passionate about delivering high-quality patient care.

This varied role combines clinical and administrative responsibilities, including performing phlebotomy and ECGs, supporting clinicians during outpatient clinics, coordinating patient flow, and ensuring clinics run efficiently. The successful candidate will also use key outpatient systems such as Optims, Clinical Portal, and Bookwise to support patient care and clinic management.

This is a fantastic opportunity to work within one of the UK's leading hospitals, gaining experience across a range of specialties while developing valuable clinical and organisational skills. You will work alongside experienced healthcare professionals in a supportive environment that encourages learning and career development., The Band 3 Healthcare Assistant (HCA) within the Outpatient Department (OPD) plays a key role in supporting the delivery of safe, effective, and patient-centred care. Working as part of the multidisciplinary team, the post holder assists clinicians and nursing staff in the smooth running of outpatient clinics, ensuring patients receive a high standard of care throughout their visit.

The role involves managing patient flow, preparing clinic areas, carrying out clinical duties such as phlebotomy and ECGs, and providing support to patients attending appointments. The post holder is responsible for coordinating patient arrivals, assisting with clinic organisation, and communicating effectively with doctors, nurses, and administrative staff to ensure clinics run efficiently.

If you are a team player with excellent communication skills, a positive attitude, and a commitment to providing outstanding patient care, we would love to hear from you. Join us and become an integral part of a team dedicated to delivering an exceptional patient experience., The successful candidate will be proficient in the use of outpatient systems, including Optims, Clinical Portal, and Bookwise, to support appointment management, patient tracking, and accurate documentation. They will be expected to maintain high standards of professionalism, confidentiality, and patient care while contributing to the overall effectiveness of the outpatient service.

The Band 3 HCA must demonstrate excellent communication, organisational, and clinical skills, with the ability to work independently and as part of a team in a busy and fast-paced outpatient environment.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.