Band 3 Education Centre Administrator

An exciting opportunity has become available within the Education Centre at University Hospitals Birmingham NHS Foundation Trust to join our welcoming and supportive reception team.

We are seeking two enthusiastic, motivated individuals to provide a professional, high-quality reception service. As the first point of contact for staff, colleagues, and visitors, you will play a key role in creating a positive and professional experience within the Education Centre.

The position is for 12.5 hours per week, based at Solihull Hospital

The role will require flexibility to provide cover across sites when needed., You will work as part of a dedicated team, providing comprehensive administrative and coordination support to users of the Education Centre. You will work closely with colleagues, service users and both internal and external stakeholders to ensure the smooth day-to-day operation of the centre and the delivery of a high-quality customer-focused service., Acting as a key point of contact, you will liaise with staff, learners, visitors and external organisations, offering professional support and guidance as required.

You will be responsible for welcoming and assisting visitors to the Education Centre, creating a positive first impression through a courteous, approachable and professional manner. You will ensure that enquiries are dealt with efficiently and directed to the appropriate individual or department when necessary.

The role will involve managing a range of administrative duties, including responding to telephone calls, emails and face-to-face enquiries. Additional duties will also include recording and relaying messages accurately, maintaining electronic records, processing bookings for training rooms and educational events and supporting the organisation and coordination of meetings, teaching sessions and other educational activities.

You may also be required to assist with the preparation of training materials, attendance records & basic troubleshooting of IT/AV equipment support the effective running of the Education Centre.

You will be expected to demonstrate strong organisational skills, attention to detail and the ability to prioritise a varied workload while maintaining accuracy and professionalism. You will contribute to a positive team environment, supporting colleagues and promoting the values of UHB at all times.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.