The Primary Care Complex Emotional Needs Service is brief psychological service aimed at improving the lives of people who may struggle with emotional and relational difficulties associated with a diagnosis of personality disorder.
With additional investment we are now extending our support to individuals with Complex PTSD (cPTSD), bridging the gap between primary care and secondary mental health services. We're now looking for a dedicated and organised Administrator who is excited to contribute to a dynamic, evolving service. If you're someone who thrives in a team, enjoys variety in your workday, and wants to be part of a forward-thinking mental health service, we'd love to hear from you.
The successful applicant can be based at an AWP site in either BaNES, Swindon or Wiltshire., As a vital member of the team, you will provide essential administrative support across Bath & North East Somerset, Swindon, and Wiltshire. Your role will be varied and rewarding, involving:
Being the first point of contact for service users, offering a warm and professional response on the phone and by email
Supporting clinicians through tasks like writing letters, taking meeting minutes, and scheduling appointments
Assisting with the coordination of both individual and group therapy sessions
Working closely with a senior administrator and a team of experienced psychological therapists
Playing an active role in the ongoing development and improvement of our service
We're looking for someone who is motivated, flexible, and capable of working with a high level of autonomy in a busy environment., Maintain and update accurate service user records on patient systems
Coordinate and manage clinicians' diaries, including setting up both individual and group therapy sessions
Communicate effectively with a range of stakeholders, including:
Service users
Other AWP teams
External partners such as GPs and third-sector organisations
Draft and send out clinical letters
Answer phone calls with a warm and confident telephone manner, and appropriately direct inquiries to the clinical team. You'll need to be comfortable speaking with individuals who may be in distress, offering reassurance and empathy
Organise meetings, including room bookings and minute-taking
Collaborate with clinicians and the lead administrator to support the smooth running of daily service operations across BSW
Assist in collating data for Key Performance Indicators (KPIs) and support the generation of regular reports
Confidently use a range of NHS and AWP systems including RiO, DrDoctor, and Microsoft Office
We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.