To provide a courteous reception service to patients and clinicians in line with officeprocedures, contributing to the overall efficient and effective running of designatedoutpatient clinics.? To work closely with Team Leader and multidisciplinary team to ensure that anyissues in clinic are raised immediately to maintain an excellent level of service topatients.? The post-holder will work as part of the Outpatient's team, ensuring an efficient,high quality and timely service is provided. This includes providing a welcomingand professional service to patients? To manage the booking of designated new and follow up clinics and ensurethat these are booked efficiently and that any booking issues are raisedimmediately with the Team Leader , Service and Clinicians to ensure patientcare is not compromised., To greet patients in a courteous manner and check them into clinic on arrival in line with the the Trusts World Class Care ValueCheck the CAMHS Admin email box regularly and completing tasksTo check Envoy daily and actionOutcome appointments and record data accuratelyRecord all patients that 'did not attend'(DNA) or rescheduled onto EPR and action them according to the trust access policy, ensuring all appointments are actioned accordingly at the end of each clinic.Liaise with clinicians re rooms bookingsNote accurately all telephone messages and emails entering the department generic email box passing them to relevant people in a timely mannerResponsible for the collection and distribution of postOrdering of stationary, liaising with the Clinical Team PAs and ensuring the department is well stockedDeal sensitively and discreetly with patient's queries both in person and by telephoneEnsure excellent communication skills are used to overcome barriers of understandingEnsure patients are
booked into the appropriate appointment type and families are given the location and joining detailsWork with admin and clinical staff while in clinic to ensure all clinic outcomes are completed accurately and within agreed timeframes are entered onto EPR.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.uk