Band 2 Ward Clerk - Patient Administration

part-time post of 23 hours per week - this post is for 2 long days/nights per week rostered over various days (not set shifts) which could include weekends and bank holidays.

full-time post of 37.5 hours per week- this post is for 3 long day shifts per week for 3 weeks and 1 week of 4 long day shifts, these are rostered over various days (not set shifts) which could include weekends and bank holidays.

As a Ward Clerk, you will play a key role in supporting the day-to-day administrative functions of a ward. You will act as the first point of contact for patients, visitors, and staff, helping to ensure the smooth running of the ward environment.

Main duties of the job

Greeting Patients, visitors and staff

Updating Oceano system with admissions/transfers/discharges

Booking appointments

Liaising with staff/relatives

Answering phones/buzzers

Lifting/carrying patient notes

Filing notes

Requesting/booking outpatient notes via Case note tracking

Excellent organisational and communication skills

Ability to work well under pressure in a busy environment

A friendly and professional manner

Previous administrative or clerical experience (desirable, but not essential)

This is a fantastic opportunity to be part of a dedicated team providing vital support in a healthcare setting. If you're a team player with a passion for helping others and a keen eye for detail, we'd love to hear from you.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.