Band 2 Switchboard Operator

Are you looking for a stable and rewarding role and would you love to do a job that gives you an overwhelming feeling of satisfaction whilst working for a supportive NHS Trust? As an organisation, Leicester Partnership Trust recognises the important of work life balance, achieved through flexibility. We are currently looking to recruit an experienced Switchboard Operator to work for the Trusts Estates and Facilities Directorate, within soft FM services. We have a vacancy at our Bradgate Unit within Glenfield Hospital. Working 12 hours per week. All shifts are from 7pm to 7.30am the following day, on a 3 week rota (Friday/Saturday & Saturday/Sunday). As a Switchboard Operator you will provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust. Communication skills are essential as the team are usually the first point of contact for most callers. Switchboard is a very busy environment dealing with all types of calls

to the Trust and often working alone. Please note in cases where a high volume of applications are received for a post, the closing date may be brought forward. Therefore applicants are advised to submit their completed application form as early as possible. Contact: Carmina Matei carmina.matei@nhs.net, or

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied

To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation. Provide a polite and courteous telephone manner when receiving and re-directing calls. Efficient in processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area. Provide a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided. Proficiently work the computer-based switchboard. The postholder must be able to make decisions and deal with emergency calls calmly and efficiently in a high-level, fast-moving environment, e.g. dealing with cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, medigas gas alarms and lift entrapments. The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. Benefits Competitive salary
including payments for unsocial hours, Saturday and Sunday enhanced pay. Free carparking. Paid induction& training. Pension scheme. 27 days paid holiday plus BH. Access to Blue Light and health service discounts.