Band 2 Renal Clinic Clerk

We are looking to recruit an enthusiastic and motivated Clinic Clerk to work alongside our team of Clerks, Booking Coordinators and the wider administration team within the Renal Department at the Queen Elizabeth Hospital Birmingham. The successful candidate will be a key member of the team, providing a professional and high quality administrative service at all times., 1.To understand the patient pathway including RTT, capacity and demand planning as required. Deal with queries and action as appropriate to achieve Trust targets.

2.Preparation of clinic blood forms, printing labels.

3.Manage several mailboxes

4.Manage the booking of PBWL/PIFU lists in a timely manner

5.Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.

6.To deal with a high volume of telephone calls from patients, relatives and service users in a professional and timely manner.

7.Ability to make decisions relating to non-routine enquiries and issues. Ability to problem solve and provide alternative solutions.

8.Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action.

9.Organise own day-to-day work and prioritise team tasks as required showing an ability to prioritise in order to achieve set timescales.

10.Undertake work that has been prioritised by the Supervisor / Line Manager

11.Manage at short notice cancellations and re bookings of patients as necessary onto appropriate lists

They must be willing to assist the department and the whole multi-disciplinary team in providing the best possible care to our patients and service users in line with our trust values and mission statement. We are looking for someone ideally with experience of dealing with a large volume of appointment bookings and phone calls, someone who is a team player but has the initiative to complete their individual tasks in a timely manner.

We would like the successful candidate to be pro-active, approachable, and supportive to both patient and colleagues, to have a conscientious approach, and ability to demonstrate admin experience and be able to meet the main duties of the role as identified in the job description. You must possess excellent organisational skills and be experienced in dealing with confidential information.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.