Band 2 Receptionist

To provide an efficient receptionist service to all visitors attending the Department and maintain a sensitive friendly approach. Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.Main duties of the job

• To welcome staff and visitors in a friendly and professional manner, dealing with enquiries appropriately.
• Receiving and sending emails, sending faxes, dealing with photocopying and distribution of copies as instructed by Line Manager
• Receiving and distributing of daily post/ deliveries and action as required
• Undertake filing of CTG'S and request notes from Medical Records for the CTG's to be filled into
• Answering the telephone in a courteous manner recording all messages accurately and referring on appropriately
• Maintain confidentiality of records on the telephone in conversation and in writing
• Ensure the reception area is kept tidy.
• Organise ordering of stationery and storage
• Report any problems to line manager as appropriate.
• Book patient in and out of the unit using Oceano
• Make appointments for patients for both scan and consultant appointments
• Print out labels for patients to be seen in the unit
• Rotation of three reception desks between MUAU, DAU and main reception in POW
  
  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.