Band 2 Dietetic Clinical Support Worker

We are looking for an enthusiastic clinical support worker administrator to work in a fast paced clinical service. The suitable candidate would join our clinical support worker admin team supporting the Dietitians and Dietetic staff across the Dietetic service for East Lancashire. This is a part time role working 30 hours across Monday to Friday (6 hours per day) . The team working hours are between 8.30am to 4.30pm and the successful post holder can agree prior to post commencement their preferred start and finish times within these hours. The service is happy to support school hours working. The post is primarily based at Brierfield Health Centre.Main duties of the job Be the first point of contact for patients contacting the department. Ensure urgent patient requests are managed in a timely manner and the relevant Dietitian is aware. Support Dietitians with their patient preparation for clinics, patient groups, domiciliary visits and telephone reviews. Action Dietitian requests following their patient reviews for example sending patients relevant diet sheets/ information or tube replacement parts or outcomes of nutritional supplement drink trials. Complete clinic inputting data for specialist clinics Undertake general administrative duties to support the clinical teams. Provide remote cover for the other clinical support worker teams based at Royal Blackburn Hospital covering the Paediatric, Diabetes, Gastroenterology, Oncology and ward Dietetic teams.

Good IT skills as the majority of the role is IT based. Good communications skills including helpful telephone manner and good problem solving skills. The majority of the role requires interaction with patients by telephone to help solve their queries. Ability to perform a range of administrative duties including accurately documenting in patient records or collating information from patient systems. Organisational and time management skills to ensure tasks are prioritised and urgent patient queries are managed in a timely manner. Good interpersonal skills - the role requires supporting the busy clinical teams working at fast pace. The department uses patient systems such as EMIS, Cerner and ICE so experience working with these system would be desirable,

• GCSE Maths and English C/4 or above or equivalent, Complete or willingness to complete Care certificate, Worked in health care or care environment
• Worked in an administrative role
• Worked or volunteered in the NHS, IT skills including Microsoft office 365
• Ability to perform administrative duties including documenting in patient records
• Problem solving skills
• Effective written and verbal communication skills
• Organisational and time management skills, Able to work with varying demands and environments
• Understand when to seek support and advice
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., You will be primarily based at Brierfield Health Centre in the clinical support worker team covering the Community Nutritional Support, Weight Management, Diabetes and Renal Dietetic teams.
The post holder would be supported by a Team administrator as well as from fellow peer clinical support worker administrators in the team and from across other clinical support worker teams in the Dietetic service. You may need at times to work from other Dietetic locations including Royal Blackburn Hospital and other localities across East Lancashire for example for training purposes. The Dietetic Department has nearly 80 staff and is based across East Lancashire and covers a wide range of specialties both in the hospitals and in the communities. It is well respected in the region and is know for its development and innovation., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.