Observable Skill Requirements Positively promotes the brand

• Represents the brand to the highest standard in their personal styling, grooming standards, demeanour and overall appearance
• Confident in conveying to customers their knowledge of brand history, design
process and our global omni-channel business Conducts themselves in line with company values Adapts well to change Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness Inquisitive and keeps up to date with company news Provides an elevated customer : experience
• Delivers a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points
Prioritises the customer making sure that they always feel appreciated and valued Demonstrates they are an expert by inspiring and advising customers with all available orocucis ano services Builds and nurtures customer relationships, creating a loyal customer base Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers Meets targets and delivers expected results Is aware of the store and their own individual targets and KPI's Delivers personal sales targets and KPls Uses all tools and services available to achieve personal targets Understand how the store and business makes and (loses) money Understands what is required of them in their role and how they impact their business Maintains a safe and operationally eflicient store environment : Adheres to all company policies and procedures Follows H&S procedures including how to minimise, resolve or report any potential nazards Completes all stock in and out processes accurately and to required deadlines Protects the store from any potential of loss i.e. stock, financial or data Knows how to process all online order deadlines Follows all operational and cash handling procedures correctly Works with a sense of urgency, effectively balancing multiple requests and tasks and meets deadlines Contributes to a high performing team Communicate effectively with other team members
• Takes responsibility for their own development and completes required training
Responds positively to feedback, seeing it as an opportunity to grow
• Understands how their behaviour can impact the team
• Supports other team members succeed
• contributes to a nocitive ciore environment.
Is reliable, completing all task and requests as required
• Understands when to escalate an issue or difficult situation to Management