B5 Administration Manager for General Surgery, Urology and Vascular

The post holder will be responsible for overseeing the full range of administration duties relating to the Patient Pathway coordinators, including line management of direct reports and ensuring all HR policies and procedures are applied equally to all staff within department. Thepost holder will support the Assistant Service Manager in the delivery of safe and effective clinical services within the service line, ensuring the delivery of waiting list and waiting target times are met and objectives are delivered as appropriate.,

• Oversees the day-to-day delivery of administrative services within the General Surgery & Urology Department.
• Line manages Patient Pathway Coordinators and Patient Pathway Assistants, including training, appraisals, performance management and staff development.
• Supports the Assistant Operational Manager in meeting waiting-time standards, including the 18-week target.
• Monitors patient tracking lists, waiting lists and data quality to ensure patient pathways are managed effectively.
• Prioritises and reallocates workloads to meet changing service demands and maintain adequate staff cover.
• Manages annual leave, sickness absence, staff records and relevant employee documentation.
• Ensures clinicians, managers and patients receive a high-quality, professional administrative service.
• Monitors administrative staffing and non-pay expenditure against financial and operational targets.
• Responds appropriately to enquiries, operational issues and emerging risks.
• Promotes confidentiality, patient safety, effective teamwork and compliance with Trust policies and values.
  
  Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.