B&Q TradePoint Customer Advisor Apprentice

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. Daily roles and responsibilities will include:

• Understanding our traders
• Identify the key difference between trade and retail customers and engage with them accordingly
• Take ownership of my TradePoint members, understand their needs, and always do the best for them
• Through conversation and ownership, I understand their business needs
• Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent
• Clearly understand the benefits for my TradePoint members to give marketing consent
• Confidence in explaining the benefits and gaining consent from my members
Recruitment
• Understand the recruitment for new members to join TradePoint and implement these during recruitment
• Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up
• Create a clear, tidy and simple shopping journey for my members
• Consistently operate to the current trading and POS plan
Service
• Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
• Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
• Understand future and current jobs, to ensure I can recommend the best products and services to assist them, As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
  
  Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English., Team Working
• Organisation Skills
  
  We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
• UK Notional hourly rate £13.10 per hour
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits, Wage: £21,798 a year, Find the best degree, higher, and advanced apprenticeships across the UK. Fast-track your career, earn a competitive wage, and gain debt-free qualifications.