AV Specialist

The AV Specialist is responsible for providing professional, effective and responsive support across thefirm's audio-visual estate, meeting room technology and client-facing spaces. The role is central todelivering a reliable, high-quality user experience in a hybrid working environment, ensuring thatmeetings, hearings, presentations and events run smoothly and that technology issues are resolvedquickly and confidently.The role combines hands-on AV support with first-line technology assistance for users in meeting roomsand collaborative spaces. This includes supporting Microsoft Teams Rooms and associated AV systems,maintaining room readiness, assisting with laptop connectivity and presentation issues, and acting as akey point of escalation for AV-related incidents and service requests., AV operations and system management

• Take responsibility for the day-to-day operational performance of AV systems across the firm, including
meeting rooms, front-of-house spaces, communal areas and specialist client-facing environments.
• Carry out daily health checks, room readiness checks and preventative maintenance to ensure
systems are functioning correctly and available for use.
• Manage firmware updates, approved configuration changes and platform upgrades across the AV
estate.
• Maintain accurate AV documentation, system diagrams, support procedures and operational runbooks.
Meeting room and user support
• Provide hands-on support for meeting room technologies including Microsoft Teams Rooms, displays,
cameras, microphones, control systems and wireless presentation tools.
• Ensure meeting rooms and collaboration spaces are fully operational and ready in advance of
scheduled meetings, hearings, presentations and other business-critical activity.
• Troubleshoot issues affecting room technology, hybrid meetings, audio, video, screen sharing and
room connectivity, escalating where appropriate.,
• Provide clear and confident support to users in meeting and client-facing spaces, maintaining a
professional and service-led approach at all times.First-line technology support
• Provide first-line support for laptop and user technology issues in meeting rooms and collaboration
spaces, including Wi-Fi connectivity, docking, display output, audio device selection and presentation troubleshooting.
• Act as a key point of contact for AV-related incidents and service requests, working within the firm's IT
support processes to log, manage, resolve or escalate issues as required.
• Support users with common technology issues that may affect meetings or presentations, ensuring
minimal disruption and a high standard of service.
• Produce and maintain simple user guides and support materials for room types, connection methods
and common meeting scenarios.Event and specialist support
• Provide technical support for internal and client-facing events, webinars, presentations and other
hosted functions requiring AV setup and live support.
• Support specialist spaces such as event rooms, divisible meeting rooms and hearing spaces, ensuring
reliability and confidence during high-profile or business-critical sessions.
• Operate room technology where required, including camera positioning, microphone support,
presentation switching, recording and live-stream assistance.
• Deliver support calmly and effectively during live incidents, taking ownership of issues and minimising
impact to the user experience.Vendor, asset and service management
• Act as a technical liaison with AV vendors, integrators and service providers for support issues,
warranty matters, maintenance visits and remedial works.
• Maintain an accurate AV asset register, including fixed room equipment, portable technology and
spare devices.
• Support lifecycle planning, equipment replacement and continuous improvement of the AV and
meeting room technology estate.
• Work closely with IT, Facilities and other business services teams on AV-related building operations,
room standards and service improvements.
• Ensure accessibility-related AV features, including hearing assistance systems, are operational and
maintained appropriately.Hours of workThis is an office-based role with working hours aligned to business needs. Flexibility is required to supportmeetings, hearings, events and other business-critical activities that may take place outside normal officehours, This role is office-based and requires a visible on-site presence to support meeting room technology,front-of-house AV services, live events and user needs. The postholder will be expected to work flexibly inline with business requirements, including occasional support outside standard office hours.Our values & cultureWith around 300 staff and partners in total and one UK location, we are able to maintain a friendlyatmosphere where everyone is able to get to know each other and many policies and practices canoperate on a trust basis.We are based in modern offices at Blackfriars and very much value face to face collaboration and the socialelement of working relationships. We have introduced a Remote Working Policy which enables staff to workin an agile way - we do not monitor attendance but ask that everyone spends more time in the office thanout of it, typically three days a week for full time staff.Our firm values, which we very much "live", are Ambition, Bravery, Curiosity and Friendliness. Theseunderpin all that we do across both our client work and our internal strategic decision making. None of ourlawyers have billing targets which means we can focus on doing the best for our clients while also havingthe time and capacity to assist each other in a genuinely collaborative working culture.Training & career progressionWe aim to have a coaching culture with regular informal feedback to supplement the formal appraisalprocess. Mentoring schemes are available for fee earners while members of the HR team can providepersonal coaching and guidance in non-legal and personal management skills.Personal and professional development is much valued at all levels so we have a generous budget whichenables us to meet most ad hoc requests for additional training.Reward & benefitsOur salary and bonus structure reflects our absence of billing targets and collaborative culture and anybonus is paid as a simple percentage bonus across the whole firm. We have a flexible benefits packagethat is kept under regular review and is designed with the wellbeing of our staff and their families.Diversity & inclusionAt Bristows we are committed to championing equality, diversity and inclusion for all, and we are a proudsignatory of the Law Society's Diversity and Inclusion Charter. As a firm, and as individuals, we do all wecan to treat people fairly and with mutual respect. This commitment enriches our work and our workinglives and has played a key part in our success over the years.We have an active, partner-led Diversity & Inclusion group which runs awareness raising and educationalinitiatives in addition to ensuring that our policies and procedures remain inclusive.


• Proven experience supporting enterprise-grade AV systems in a professional environment.
• Strong hands-on knowledge of at least two of the following: Microsoft Teams Rooms, Q-SYS,
Crestron, or professional audio systems such as Shure and Sennheiser.
• Experience supporting hybrid meetings, conference room technology and live events.
• Experience providing first-line IT or user technology support, particularly relating to laptops,
connectivity, displays and meeting room issues.
• Strong troubleshooting skills and a methodical approach to fault resolution.
• Ability to communicate clearly and confidently with non-technical users, including senior stakeholders
and visitors.
• Ability to work independently, prioritise effectively and remain calm under pressure
Desirable
• Experience supporting legal, professional services or other client-facing environments.
• Familiarity with AV-over-IP environments and remote monitoring tools.
• Experience supporting specialist event spaces or executive meeting environments.
• Relevant industry certifications such as CTS, Q-SYS Level 1 or 2, or Crestron certifications
  
  Bristows is a market leading law firm with a global client base across the life sciences and technology
sectors. The firm has maintained its high standing in the market with the strength of our legal expertise and our unique firm culture driven by our core values.