Automotive Technical Support Manager - Aftersales

We are seeking an experienced Automotive Technical Support Manager - Aftersales to play a key role in improving vehicle quality, service effectiveness and customer satisfaction across a national dealer and service network. This is a highly visible, influential position working at the interface between retailers, technical teams and central engineering functions. You will be the primary technical escalation point for complex field issues, ensuring rapid diagnosis, accurate reporting and effective resolution of high-impact technical concerns. The Role As the Automotive Technical Support Manager - Aftersales, you will be responsible for monitoring, analysing and improving technical performance across the network. You will coordinate investigations into complex incidents, support dealer technical teams, and ensure high-quality feedback flows between the field and central functions. This role combines technical expertise, coordination, communication and problem-solving, with a strong focus on customer service and quality improvement., Network & Technical Coordination

• Act as the central technical contact for service, parts and aftersales teams
• Monitor dealer feedback to ensure quality, clarity and timeliness of technical information
• Support the resolution of high-priority and safety-critical technical issues
• Coordinate and track identified incidents, ensuring appropriate investigation and closure
Technical Analysis & Reporting
• Analyse technical data and dealer reports to identify trends and recurring issues
• Support the creation, review and validation of detailed technical and incident reports
• Contribute to product quality improvement initiatives through structured feedback
• Ensure technical documentation and reports are accurate, consistent and fit for purpose
Incident & Quality Management
• Support investigations into incidents with customer, safety or business impact
• Ensure incidents are correctly classified, documented and escalated where required
• Track quality actions to closure and support the implementation of corrective measures
Network Support & Training
• Support technical delegates and frontline technicians with guidance and clarification
• Identify training and capability gaps within the network and support targeted improvements
• Provide technical briefings, updates and coordinated communications
What Success Looks Like
• Faster, more effective resolution of complex technical issues
• Improved quality and consistency of technical feedback from the network
• Increased customer satisfaction and reduced repeat incidents
• Strong collaboration between dealers, technical teams and central functions