Automotive Service Advisor

· Deliver exceptional customer service by understanding customer needs and expectations. · Manage service appointment scheduling and vehicle check-in processes effectively. · Liaise with technicians and service teams to provide accurate time estimates and repair details to customers. · Handle customer inquiries and provide expert advice on service and repair options. · Ensure all documentation is complete and accurate, and maintain customer records meticulously. · Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity. · Present and sell additional repairs to customers.

The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.,

• Proven experience in a service advisor role within a busy, fast-paced automotive department
• Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
• Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
• Proficiency in using CRM and service management software
• Dedication to maintaining high standards of customer satisfaction and service excellence
• Right to work in the UK
• Full UK manual driving licence