Automotive Parts Advisor Apprenticeship - Startin Peugeot Worcester

Introduction

This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

About the Employer

With a strong and enviable reputation within our locality there are many reasons to choose the Startin Group of Companies to supply and maintain your next car. Our mission is to deliver the best Franchise Dealer experience within our local areas of influence through great customer service, continuous improvement and a performance culture, in turn being a great business to be a part of for a sustainable future.

What You'll Do

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
• Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
• Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
• Provide product recommendations, technical advice, and pricing information to customers as needed
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
• Uphold company policies and procedures regarding parts sales, returns, and exchanges
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training Outcome

• There are lots of opportunities to develop your career within our expanding dealer network
• Your early development is carefully mapped through your apprenticeship journey, with your learning focused on achieving an industry-recognised qualification that's recognised across the motor industry
• This is the grounding for your future development within the network, and opportunities exist once qualified to further develop your skills and to move into new roles

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Supply chain warehouse operative (level 2)

Level: 2

Route: Transport and logistics

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to off-the-job training.

Expected Duration: 1 Year 3 Months

Training Provider: CALEX UK LTD