Audit Technology Support and Implementation Manager (London)

Join our collaborative and inclusive team where you'll be empowered to grow your skills, explore new opportunities, and make meaningful contributions from day one. Work with a diverse client base, forge valuable connections, and gain experience that transcends your local team. Together, we grow, belong, and impact.
About the Role and TeamAs the Audit Technology Support & Implementation Manager, you will lead the daily operations of the ATT Support function, ensuring high-quality support delivery across Audit Tools and Techniques (ATTs). You will serve as the primary escalation and coordination point between the support function and the Director of Audit Technology Support and Implementation.
Your role will focus on:
Coordinating support activities across onshore and offshore teams.
Managing demand from audit teams and ensuring efficient issue resolution.
Aligning service delivery with audit team needs and the broader Transformation and ATT landscape.

In this pivotal position, you will enable audit teams to confidently adopt and utilize technology while ensuring our support model remains scalable, controlled, and continuously improving.
Your Responsibilities Oversee daily support delivery across all ATTs, ensuring effective ticket management and resolution.
Monitor incoming support demand, triage, prioritize, and allocate work across the support team.
Act as the primary escalation point for complex issues and operational challenges.
Coordinate workload across teams, ensuring optimal resource utilization.
Collaborate with Assistant Managers to ensure quality and consistency in offshore delivery.
Track support performance metrics, including ticket volumes and resolution times.
Communicate regularly with the Director on service performance and emerging risks.
Liaise with internal teams to coordinate issue resolution and support requirements.
Manage relationships with third-party vendors for effective issue resolution.
Identify recurring issues and drive actions to enhance service efficiency.
Support the development of knowledge bases and user self-service capabilities.
Drive continuous improvement in support processes and workflows.
Assist in onboarding new ATTs into the support model.
Contribute feedback into product and tool development based on user trends.
Deliver training and guidance to improve user adoption and confidence.
Contribute to broader Transformation initiatives to enhance delivery outcomes.

What We Are Looking For Strong experience in audit, audit support, or technology-enabled audit environments.
Experience managing operational processes or service delivery models.
Exceptional organizational skills to manage competing priorities.
Experience coordinating teams across multiple roles and locations.
Strong stakeholder management skills to engage across various teams.
Ability to resolve complex issues while balancing technical and user considerations.
Excellent communication skills to translate complex issues into clear messaging.
Attention to detail and commitment to quality service delivery.
Data-driven mindset to interpret performance metrics and drive improvements.

Desirable Experience Experience supporting audit technology or data analytics solutions.
Understanding of audit methodology and workflows.
Experience with ticketing systems or structured support environments.
Exposure to third-party vendor management.
Experience driving process improvement initiatives., Ready to Grow, Belong, and Impact? Apply Now and Join Us at Forvis Mazars! Diversity, Equity & InclusionAt Forvis Mazars, diversity, equity, and inclusion are at the heart of our values. We celebrate the unique backgrounds, perspectives, and experiences of our people, knowing that this diversity leads to better outcomes for our clients. We strive to attract, develop, and retain the best talent, regardless of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, or faith.
We select candidates based on skills, knowledge, qualifications, and experience, and we are committed to supporting all team members in reaching their potential. At Forvis Mazars, you will find an environment where you can grow your skills, belong to a team that values your ideas, and make an impact that truly matters.

Welcome to Forvis Mazars, a leading global professional services network dedicated to audit & assurance, tax, and advisory services. With 14 offices across the UK and a vibrant team of over 3,400 professionals, including 190 partners, we are united by a clear purpose: to shape a better future.