Audiology Secretary

The post holder provides a comprehensive, effective, accurate and timely service to audiologists, patients and the management team.
The post holder will have strong communication skills, the ability to multi-task and prioritise, with particular attention to detail. The post holder will provide a high quality experience ensuring the correct information is provided in the most efficient and effective way.
The post holder will work to high standards of customer service and be sensitive to the needs of each individual, responding to a wide range of needs, to ensure service user satisfaction.

Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly., The post holder will provide secretarial support to the Audiology Department, answering general queries and carrying out administrative tasks to maintain safe and effective patient pathways. The post will be based at West Park Hospital however cross cover may, at times, be required.
The services cover paediatric activity at the Gem Centre, Adult Services at West Park Hospital, ENT Services and Vestibular and Adult Neuro-diagnostic Testing at New Cross Hospital and Adult Services and Vestibular Rehabilitation at Cannock Hospital.
A comprehensive list of duties is in the job description., Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

The role will encompass dealing with patients, clinical and non-clinical staff, face to face and by telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.
As part of the team you will be undertaking audio typing on a regular basis and where accuracy is essential.
Working knowledge of all common computer applications including word is desirable, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.
You should have a good standard of general education and have attained or be in the process of attaining qualifications in English & Mathematics i.e. GSCE or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.