Attendance and Wellbeing Officer

Attendance & Engagement

• Monitor attendance and punctuality with care and attention, noticing early when
a child or family may need support.
• Work with pupils and families to understand the reasons behind attendance
challenges, approaching every conversation with kindness , patience, and respect.
• Carry out home visits where appropriate, offering reassurance and practical help
as a trusted representative of the West Park community.
• Develop attendance plans that inspire pupils to work hard, build resilience , and
take pride in their achievements .
• Collaborate closely with pastoral and safeguarding teams to ensure early,
compassionate intervention.Wellbeing & Safeguarding
• Act as a trusted safeguarding contact within West Park, always prioritising the
safety and wellbeing of our pupils.
• Recognise when a child may be struggling emotionally, socially, or at home, and
ensure they receive timely, appropriate support.
• Offer calm, steady guidance to pupils facing challenges, modelling the kindness
and understanding that define our school.
• Maintain accurate, confidential records that reflect the care and
professionalism of the role.Family & Community Support
• Build warm, positive relationships with parents and carers, helping them feel
welcomed and valued as part of the West Park family .
• Provide clear, friendly guidance on attendance expectations, wellbeing support,
and the help available.
• Encourage families to work in partnership with the school, reinforcing the
importance of hard work and shared responsibility.
• Work closely with external agencies to ensure families receive joined-up,
meaningful support that strengthens our wider community.
• Coordinate external support by referring families to housing associations, food
banks, mental health services, and social care.
• Maintain confidential records on secure school systems (e.g., CPOMS) ensuring
all interactions are logged accurately.School Collaboration
• Be an active, valued member of the West Park team, working closely with
leaders, teachers, and support staff.
• Contribute thoughtfully to meetings, case discussions, and attendance panels.
• Share insights and updates that help the school understand trends and respond
effectively.
• Support whole-school efforts to nurture wellbeing, inclusion, and a culture
where every child can achieve and feel proud to belong.


• Strong understanding of safeguarding, child protection, and attendance
procedures.
• Warm, confident communication skills with the ability to connect with children,
families, and colleagues.
• A calm, solution-focused approach to challenges.
• Ability to manage a varied caseload with resilience , organisation, and care.
• High levels of professionalism, discretion, and emotional intelligence., Experience working with children, young people, or families in education, social
care, or community settings.
• Understanding of attendance processes, wellbeing support, and safeguarding
frameworks.
• Relevant qualification in education, social care, youth work, or similar (e.g., NVQ
Level 3/4 in Childcare, Social Care, Youth Work, or a relevant degree.)
• Full driving licence (if home visits are required).
Personal Attributes
• Someone who naturally embodies kindness , patience, and empathy.
• Committed to helping every child at West Park feel seen, supported, and
capable of success.
• Able to stay calm and grounded in challenging situations.
• Motivated, organised, and ready to work hard for the good of our pupils and
community.
• Believes in the power of resilience and encourages it in others.
• Proud to be part of - and contribute to - the West Park family
  
  West Park is more than a school - it's a community built on trust, care, and shared
purpose. We are proud of our strong sense of belonging, and we are looking for anAttendance and Wellbeing Officer who will become a valued part of our West Parkfamily.In this role, you will be a warm, steady presence for pupils and families, helping toensure that every child feels supported, included, and able to thrive. Guided by ourvalues of hard work, resilience, achievement, and kindness , you will help strengthenthe relationships that make West Park such a special place to learn and grow. You willidentify families needing early help, address persistent school absence, and deliverearly interventions to prevent families from reaching a point of crisis.