Come join in supporting Enterprise Security & Resilience Office (ESRO) ensuring that UnitedHealth Group is prepared to recover key businesses more quickly and help support employees, customers and members, our providers, and impacted communities during crises. As a member of this team, you will be involved in building user-focused enhancements and innovative technical solutions to improve business efficiency through automation, while maintaining a security centered focus. This is a role where you can continue to learn and develop your skills. Working Schedule: Full-time position, Monday - Friday with standard working hours. Flexibility with work hours during initial training. Occasional weekends may be needed. Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our London Office and telecommuting from a home-based office in a hybrid work model.,

• Serve as the primary administrator for the Salesforce platform, ensuring optimal performance, security, and availability
• Manage user roles, profiles, permissions, and security settings in accordance with compliance and access control policies.
• Implement small-scale customizations: Custom fields, create simple workflows, and adjust the Salesforce interface to fit basic business needs.
• Create basic reports and dashboards: Assist in the creation of simple reports and visualizations to track performance metrics.
• Design, implement, and maintain Salesforce backup and disaster recovery strategies, including regular testing and documentation.
• Conduct regular data audits, integrity checks, and deduplication processes to ensure data quality and recoverability.
• Develop and maintain comprehensive documentation for system configurations, recovery procedures, and incident response plans.
• Monitor system performance, logs, and alerts to proactively identify and resolve issues.
• Train and support end-users on Salesforce functionality, security best practices, and continuity procedures.
• Collaborate with application owners and System Architect to execute system integrations; work with application owners to build understanding of systems or APIs involved in integrations
• Demonstrate ability to meet customers' needs through standard development and project management practices
• Gain knowledge in Business Continuity and Risk Management tools and trends
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.


• Bachelor's degree in information technology, Business, or related field
• Extensive experience as a Salesforce Administrator
• An understanding of Salesforce architecture, security, and data management
• Experience with backup and recovery tools (e.g., OwnBackup, Salesforce native tools)
• Proficiency in web and scripting languages like Python, JavaScript, PHP, HTML and CSS, especially for building API connections with external systems, Understanding of data structures, algorithms, object-oriented design, and design patterns
• Strong analytical skills with the ability to interpret complex data and system logs
• Experience in regulated industries (e.g., finance, healthcare, government)
• Salesforce Administrator Certification (ADM 201)
• Experience with Fusion Risk Management platform
• Experience with AlertMedia platform
• Experience with Conducttr platform
• Familiarity with Salesforce Shield, Event Monitoring, and encryption features
• Understanding of business continuity and disaster recovery frameworks (e.g., ISO 22301, NIST SP 800-34, FFIEC)
• Working knowledge of data governance, compliance (e.g., GDPR, HIPAA), and audit readiness
Soft Skills:
• Excellent documentation, communication, and problem-solving skills
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together., As a Fortune 5 business, we're one of the world's leading healthcare companies. There are no limits here on the resources you'll have or the challenges you'll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.