Associate Lettings Manager

We are seeking an experienced Associate Leasing Manager with Build-to-Rent experience to support the full lease-up of 70 BTR homes at Mill Yard. This is a delivery-focused, site-based role with clear accountability for operational leasing performance, resident experience, and achieving occupancy targets during the initial lease-up and stabilisation period. You will work closely with the Regional BTR Operations Manager, Railpen, Socius, Populate and the JLL Estate Management and BTR Front of House teams. This role requires a strong on-site presence throughout the lease-up period and demands a highly collaborative individual who integrates quickly and delivers exceptional results., Lease-Up & Operational Performance

• Drive day-to-day leasing activity to achieve pre-let targets, occupancy levels and leasing velocity targets during mobilisation and lease-up periods.
• Produce daily reports on enquiries, viewings, and offer ratios, maintaining a clear view of the leasing pipeline.
• Conduct viewings and handle enquiries, effectively selling units based on understanding the local demographic and market conditions.
• Oversee the presentation of show homes, viewing routes and front-of-house experience to deliver a welcoming, well-run service.
• Ensure the tenant journey is seamless from enquiry through to check-in.
Marketing & Strategy Support
• Implement an agile marketing plan adapted based on incoming enquiries and tenant profiles.
• Support the delivery of leasing strategy including positioning, pricing and channel mix, from digital marketing to local agents and corporate lettings.
• Identify opportunities to cross-sell to office occupiers on the estate.
Compliance & Tenancy Administration
• Undertake prospective resident assessments adhering to JLL's reservation requirements, Immigration Act legislation, AML/KYC requirements and consumer checks.
• Negotiate tenancy terms and oversee contracting processes, ensuring compliance with EPC legislation, Housing Act 2004 (particularly Deposit Protection), and Section 106 requirements.
• Ensure complete accuracy in producing all tenancy-related paperwork and documentation.
• Carry out regular audits within the software to ensure complete compliance with legislation and assess performance targets.
Reporting & Performance Management
• Capture and record all feedback on viewings, producing weekly reports to the Regional BTR Operations Manager.
• Produce regular reports on overall operations, performance against targets, and occupancy levels.
• Use simple reporting and dashboards to track performance and identify opportunities to improve conversion.
• Action diary reminders daily and maintain accurate records.
Stakeholder Management & Collaboration
• Build strong working relationships with the tenancy team, General Manager, Estate Management Office, and BTR Front of House team.
• Work collaboratively with colleagues across marketing, community & events and sustainability to ensure amenities and programming support leasing and retention.
• Establish and maintain ongoing relationships with third-party suppliers.
• Attend regional management meetings, site meetings and Client core group meetings as required.
Market Knowledge & Brand Promotion
• Have a thorough and detailed knowledge of the Cambridge and South-East residential market, including prevailing rental conditions and competitors.
• Understand and promote the Mill Yard brand and BTR product offering, ensuring the team delivers a hospitality-led service that reflects the quality and values of the place.
• Understand how Built to Rent delivery differs from traditional private rental sector operations.
Key Performance Measures
• Occupancy levels against targets
• Leasing velocity and days to let
• Conversion rates from enquiries to viewings to lets
• NPS score from residents
• Income vs Expenditure
• Void periods and costs
  
  Proven track record of leasing Build-to-Rent schemes at pace
• Strong understanding of UK tenancy law, consumer rights, AML/KYC, and operational compliance in BTR structures
• Commercially minded, delivery-focused and confident working autonomously
• Professional, personable and credible with residents and stakeholders
• Strong Cambridge and South-East residential market knowledge is highly desirable
  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Mill Yard is a new mixed-use neighbourhood in central Cambridge, just 5 minutes walk from the station. Owned by Railpen and developed in partnership with Socius, it brings together modern workplaces, 70 professionally-managed Build-to-Rent homes, independent café & restaurant, a private gym, nursery, and generous green spaces centred around a 1.55-acre public park. Designed around wellbeing and sustainability, the scheme features extensive planting, communal terraces, and a largely car-free layout. For more information, visit https://millyardcambridge.com, Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.