Associate EUC Telephony Engineer

We are looking for a proficient Associate EUC Telephony Engineer who can offer swift and efficient assistance for end-user telephony services. The perfect candidate should possess an awareness in telephony systems and providing excellent customer service. This position presents a stimulating and fulfilling chance to make a notable contribution to our organisation and the people we serve What we are about Our team is dedicated to cultivating a culture of teamwork founded on shared values and behaviours that foster remarkable performance and outcomes. Our work setting is purposefully constructed to encourage cooperation, creativity, and development. The Digital Technology Service Team works on an assorted array of assignments and undertakings, encompassing a broad spectrum of IT and telephony systems. We collaborate to devise and execute strategic plans, deliver outstanding technical support, and ensure effective stakeholder communication. Our work atmosphere is rapid, dynamic, and centred on producing top-notch outcomes that cater to the necessities of our organisation, its users, and the individuals we serve. What you will do As a member of the EUC Team, your role will be covering all aspects of telephony services to colleagues across our organisation. This will involve supporting queries, fulfilling orders, deployments, and general administrative tasks, including:

• Provide prompt and effective desk-side and remote support of end-user telephony applications.
• Fix technical problems as quickly as possible, keeping customers up to date on progress.
• Provide excellent customer service, liaise with users and provide the most efficient service delivery.
• Working with the service desk, handling telephony queries and hardware related incidents, critical incidents and other system failures.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.


• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be
• An inclusive workplace committed to reflecting the public we serve
• A benefit package designed to promote a great work life balance
• Exposure to all digital and technology teams and services areas across the council
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.