Associate Director of Operations

This is a pivotal senior leadership role within Norfolk and Suffolk NHS Foundation Trust, offering the opportunity to shape and deliver high-quality, responsive services across a complex and evolving system.
As Associate Director of Operations, you will work as part of a multi-professional leadership team to deliver safe, effective and high-performing services across your clinical network. You will be accountable for operational performance, quality, workforce, and financial delivery, ensuring services meet the needs of our population and align with Trust and system priorities.
You will lead with clarity and credibility, working across organisational boundaries to strengthen pathways, improve outcomes, and deliver sustainable transformation. This role requires someone who can operate confidently at scale, influence across systems, and bring together people, services and partners to deliver meaningful change., The Associate Director of Operations will work closely with the Associate Director(s) of Nursing and Associate Medical Director(s) to ensure that high quality care is delivered within the Locality services and providing professional leadership to operational colleagues across the locality.
You will promote a culture of learning and openness and ensure clinical staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.

We are looking to appoint an individual who has a passion for our work and a track record of achievement in influencing colleagues and partners to deliver high quality care. We are seeking an inspirational and compassionate leader who will develop their teams to provide outstanding care. Previous experience working in a mental health operations setting is essential.
If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying for this role.
We are determined to create a safer, kinder and better organisation., You will be an experienced senior operational leader with a strong track record of delivering improvement within complex NHS environments. You will be comfortable working in ambiguity, managing competing priorities, and leading through periods of change.
You will bring:
+ Proven experience of delivering operational performance and service improvement at scale
+ Strong system leadership and partnership working across health and care
+ The ability to lead, influence and motivate multidisciplinary teams
+ Experience of delivering transformation and embedding new ways of working
+ A values-driven approach, with a clear focus on quality, safety and outcomes