Associate Director, Banking Operations Transformation, Banking Operations & Domain Solutions, Technology & Transformation

As an Associate Director in our Banking Operations Transformation practice, you will lead large-scale transformation programmes across retail and commercial banking. You will work alongside client leaders to redesign operating models, optimise processes, and embed tech capabilities (e.g. automation, AI) that drive sustainable performance improvement and regulatory compliance. Join our growing team and play a key role in shaping the future of banking. Your Key Responsibilities Client Delivery & Leadership

• Lead and deliver operations transformation programmes with our Banking clients
• Advise senior stakeholders on target operating models, cost transformation, and operational resilience
• Deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing
• Ensure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experience
• Lead client engagements and develop strong long-term client relationships, recognised as a trusted business advisor in the banking sector
• An understanding of risk, how to mitigate risk and protect the firm's reputation
Business Development & Growth
• Originate and lead sales efforts, contributing to revenue growth within the Banking (Financial Services) industry group
• Experience leading and supporting proposal development, RFP responses, and client pitches
• Lead business development work for our key propositions through pre-sales, bid preparation, and client presentations. Showcase our knowledge and experience whilst building relationships with potential clients and identify opportunities to expand accounts and cross-sell broader firm capabilities (e.g. Risk, Technology, Deals, Strategy).
Practice & Market Leadership
• Develop thought leadership on key industry topics such as the impact of AI on operating models, the future of service and how to successfully adopt new technologies into business processes
• Build and deploy leading practice methodologies, tools, and assets
• Collaborate across service lines to deliver integrated, end-to-end transformation solutions
People Leadership & Culture
• Lead and develop high-performing teams
• Coach and mentor junior staff such as Managers and Senior Managers supporting career development and progression
• Foster an inclusive, collaborative, and high-performance team culture aligned with Deloitte values
• Act as a role model reflecting quality, integrity, and professionalism in every interaction
  
  Strong understanding of banking processes, operating models and environments with experience working with UK and/or global retail and commercial banks
• Proven ability to lead teams in large-scale transformation programmes (i.e. from operating strategy definition to detailed design and execution) with tangible results through Tier 1 Consulting experience
• Strong programme leadership and stakeholder management skills - leading projects/ workstreams on transformations such as target operating model design and / implementation, automation, migrations, re-platforming, business integration and separation, process re-engineering or cost reduction
• Able to translate complex ideas or solution to all levels of an organisation in an effective manner - including proven experience at influencing stakeholders at all levels to achieve expected results
• Considerable experience overall, working with Banking clients (Retail / Commercial)
• Demonstrated experience delivering large transformation within banking, (incl. onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing)
• Track record in business development and managing/ influencing senior client relationships
• Recent extensive experience within a Big Four Consulting firms or leading consulting organisation (MBBs) required
• Familiarity with digital tools and platforms (e.g. workflow automation, data analytics, core systems transformation)
• Professional certifications (e.g. Lean Six Sigma, PRINCE2, Agile) desirable
  
  Deloitte's Banking Operations & Domain Solutions team works at the forefront of digital innovation and technology change in the banking sector. Our clients engage us to collaborate on many interesting and complex problems ranging from transforming legacy technology, to advising on integrations and separations, all the way through to designing and building brand new digital banks and propositions. We design, build and operate Next Generation banking operations.
As part of the Banking Operations & Domain Solutions practice, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the delivery lifecycle. Starting from strategy and proposition definition, to detailed operations and technology design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications. If you're passionate about transforming the banking industry and eager to leverage your expertise to drive continuous improvement and innovation for our clients, we encourage you to apply. Join our growing team and play a key role in shaping the future of banking. We offer:
• Exposure to high-profile transformation programmes across leading UK and Global Banks
• Opportunities to work with, and learn from, industry-leading experts
• Opportunities for personal career growth in a world class advisory team
• A collaborative, inclusive culture with global reach
Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In an environment defined by consolidation, increased competition, cost constraints, and rapid digitisation, our Banking clients are facing significant strategic questions. Our clients engage us to collaborate on many interesting and complex problems ranging from transforming legacy technology, to advising on integrations and separations, transforming processes all the way through to designing and building brand new digital banks and propositions., Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation "I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology & Transformation "Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.