Associate Desktop Support (Nightshift)

Associate Desktop Support (Nightshift)

Salary not available. View on company website.

Rockstar Games, Lincoln

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: ccd71acc3df8415c860f628cef2ee2a4

Full Job Description

  • We are a friendly, close-knit team who are part of the larger global R IT family.
  • We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
  • Our main goal is to give the highest level of service to ensure minimal downtime for the end user.
  • We are process and procedure driven with an emphasis on accurate documentation.
  • We work in a very fast paced environment with new challenges around every corner.
  • We are always very security oriented with a drive for protecting company IP.
  • We are environmentally aware ensuring we recycle all our old IT kit and printer toners., Provide first line technical support to a large game development team.
  • Build, deploy and configure PC's and development consoles for new/existing employees.
  • Install and upgrade software using Microsoft SCCM.
  • Upgrade hardware and peripherals as required by the development teams.
  • Active Directory - Managing Users, Computers, Groups and OU structures.
  • Maintain asset inventory, including regular physical stock checks.
  • Document and maintain accurate installation and procedure guides.
  • Moving IT equipment to help with studio and team re-organisation.
  • Procurement of all Hardware, software, peripherals, etc.
  • IT storeroom housekeeping, hardware recycling and maintain secure disposal processes.

    1+ year of professional IT Support or equivalent experience., Thorough understanding of Microsoft Windows 10 and O365.
  • Basic knowledge of Active Directory.
  • Familiarity with SCCM.
  • Experience with ServiceNow or some other ticketing system.
  • Ability to install, upgrade and maintain PC workstation hardware.
  • Ability to work well within a team and use own initiative.
  • Ability to learn quickly and demonstrate excellent problem solving skills.
  • Ability to prioritise tasks.
  • Ability to follow instruction and processes.
  • Self-motivated and organised.
  • Customer service focus.
  • Willing to work additional hours to meet the demands of the role.
  • Willing to be flexible with regards to shift patterns.
  • On call to cover out of hours support for the studio at busy periods.
  • PLUSES Please note that these are desirable skills and are not required to apply for the position.
  • Knowledge of Linux Ubuntu and Apple OSX.
  • Familiarity of PC gaming hardware.

    At Rockstar Games, we create world-class entertainment experiences.
  • Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar Lincoln is on the lookout for a talented Associate Desktop Support to join our nightshift team who possesses a passion for IT and providing first line support within a busy technology driven company. This is a full-time, permanent and in-office position based in Rockstar's unique game development studio in Lincoln, England.

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