Associate Case Manager

Provide & maintain a case management service to a range of clients, families & Finance Deputies working within all NCM Policies, Procedures & supporting documentations.Assessment of Client Needs and Risks and Produce Case Management Plan and agree with the client and/or their representatives prior to providing active intervention.Produce action plans and goals with timeframes that are specific and relevant to the client.Establish and maintain a positive therapeutic working relationship with clients, families, Deputies and litigation solicitors.Produce and implement a Support & Rehabilitation Plan with specific guidelines for support workers to implement the support/rehabilitation program.Recruit, select & manage care/support workers.To undertake any other duties appropriate and as reasonably required, to meet the changing needs of the service.Ensuring service user needs and business objectives are met.

Hold a UK professional Health qualification ie, nurse, OT, Physio Social Worker etc.BABICM / IRCM registration desirableHave some experience of neurological conditions and working in a community setting.Thorough knowledge of the CQC fundamental standards and quality statements.Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks.Ability to work as part of a team and as an individual. To provide direction support workers.Self-confidence and able to manage challenging situations.Ability to address and respond to employee issues in a fair and consistent manner. Including informal and formal performance management.Excellent interpersonal, verbal and written communication skills.Strong organisational, time management and planning skills, with a commitment to self-management and continuous personal development.IT literate. Use of MS Word, Excel and Outlook.Flexible, professional and positive approach to multi-site working.Proven reliability in terms of full attendance and timekeeping.Full UK driving licence.

Northern Case Management have been established since 1997, founded to support people with acquired neurological damage (i.e. brain & spinal cord injury). In 1997 this level of support was almost unheard of but has since become an integral and incredibly important element of supporting people with acquired neurological damage.

• Full time, 37.5 hours per week
• Mon to Fri office hours
• Hybrid
Please note this can be discussed at the interview, Competitive rates of payFree DBSExcellent CPD opportunitiesRegular supervision and appraisalTravel and mileage allowance Northern Case Management work closely with the client and their family or representative to provide tailored support packages for clients in their own homes and in the community.NCM has continued to expand to meet the increasing requirement for case management services and now boasts a multi-disciplined team of 10 case managers plus support staff at head office and manages over 250 care/support workers on behalf of Clients. NCM is determined to continually develop in order to provide intervention for as many people as possible.