Assistant Workplace Service Manager

As Assistant Workplace Manager, you will play a pivotal role within the Workplace Service Delivery Team, supporting the Workplace Manager in delivering a high-quality operation. Based at our Norwich office, you will be the visible face of Workplace Services for GPA stakeholders, customers, and suppliers, with opportunities for wider exposure at other GPA properties in the region. In this role, you will champion our Great Place to Work agenda by overseeing supplier and contractor delivery, resolving customer enquiries, and managing issues raised directly by clients or escalated through the GPA helpdesk. You will also take the lead on small to medium BAU workplace projects while providing vital local operational insight for larger capital schemes across the estate.,

• Supplier & Service Monitoring: Support the Workplace Service Manager by monitoring day-to-day supplier performance across cleaning, security, and maintenance, ensuring agreed service standards, health and safety, and GPA guidelines are met.
• Service Assurance & Audits: Carry out regular visual inspections, supplier audits, and targeted spot-checks using performance data and helpdesk trends to drive high standards on-site.
• Customer & Incident Resolution: Act as the primary on-site GPA contact for enquiries, complaints, incident and reporting.
• Maintenance & Small Works: oversee supplier reactive and planned maintenance tasks and manage customer-requested rechargeable works outside the core contract.
• Change & Project Support: Coordinate small-to-medium BAU workplace improvement projects and provide vital local operational insight for larger capital schemes and office churn.
• Landlord & Site Liaison: Act as the local point of contact for landlord services and managing agents, collaborating with GPA Asset Management to resolve day-to-day building issues.
• Team Support: Deputise for the Workplace Service Manager where required on routine operational matters.
  
  The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate.
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:
• Striving for excellence- We always aim to deliver great results
• Empowering through respect- We insist on fair treatment for all, always
• Acting with integrity- We consistently do the right thing
• Succeeding together- We rely on each other to achieve success
We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.