Assistant Visitor Operations Manager

As an Assistant Operations Manager, you will lead and support teams delivering exceptional visitor experiences at the heart of UK democracy. You'll manage and develop Visitor Engagement Assistants and Visitor Assistants, oversee daily operations, and ensure visitors receive a welcoming, accessible and high-quality service. Working closely with Visitor Experience Managers, you'll also support the delivery of projects, events and initiatives that help bring Parliament closer to the public.

• Proven ability to lead, motivate and develop a team, creating a positive culture and supporting colleagues through coaching, training and ongoing development.
• Experience delivering excellent customer service, with a commitment to creating welcoming, inclusive and accessible experiences for a diverse range of visitors.
• Strong communication and interpersonal skills, with the confidence to engage effectively with visitors, colleagues and stakeholders.
• Ability to make sound decisions and solve problems in a fast-paced operational environment, adapting to changing priorities when needed.
• An organised, proactive and flexible approach, with the ability to balance day-to-day operations while supporting wider projects and team objectives.
• A collaborative mindset, with a passion for working with people, sharing best practice, contributing new ideas and helping to deliver engaging visitor experiences.
  
  Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent
Civil Service pension scheme with an average employer contribution of 28.97%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.