Assistant Store Manager

We are looking for a passionate and motivated Assistant Store Manager to join the opening team of our newest Fortnum & Mason store in Heathrow Terminal 2. This is a unique opportunity to be part of an exciting launch, delivering exceptional service to an international audience in a fast-paced, high-profile environment. Supporting the Store and Deputy Store Manager, you will play a key role in leading the shop floor, driving sales, and ensuring outstanding standards across all areas of the store.,

• Support the Store and Deputy Manager in supervising and motivating the team on the shop floor
• Deliver excellent customer service and ensure Fortnum & Mason's brand standards are consistently met
• Drive sales through product knowledge, upselling, and strong floor leadership
• Assist with daily operations including stock replenishment, merchandising, and cash handling
• Help onboard, train, and support new team members
• Ensure compliance with company policies, health & safety, and Heathrow operational requirements
  
  Experience in a supervisory or senior sales role within retail or hospitality
• A passion for delivering exceptional customer service
• Strong communication and team leadership skills
• Commercial awareness with the ability to drive sales performance
• Highly organised and adaptable in a fast-paced environment
• Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays
• Experience in travel retail or high-volume environments is advantageous
  
  Competitive hourly rate + paid overtime
• Up to 40% store and restaurant discounts
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years
• Subject to terms and conditions