Assistant Spa Manager

As Assistant Spa Manager, you'll ensure the Spa runs smoothly, supporting both service delivery and business performance. You'll lead the team, support with compliance, and help create memorable experiences for all guests through exceptional standards and personal touches. This is a hands-on role that involves being on your feet, so you'll bring a positive attitude and the stamina to support our fast-paced environment. You'll be key in encouraging repeat visits by building great rapport with guests and supporting retail sales. With excellent organisation and a calm, friendly demeanour, you'll make every interaction exceptional.

You'll bring previous experience in a spa or similar guest-facing role, ideally with knowledge of spa services and products - Strong communication skills, including fluency in English - A confident, friendly and guest-focused personality - Flexibility to work mornings, evenings and weekends - Exceptional attention to detail and accuracy when handling bookings and payments Qualifications & Key Skills - Qualified to a minimum of Level 3 Beauty Therapy or equivalent. -Strong understanding of spa operations, treatments, and service standards. -Excellent interpersonal and communication skills. -Confidence in handling customer complaints and resolving service issues. -Proactive and calm under pressure, with strong organisational skills. -Ability to supervise and develop a team within a service-led environment. -Commercial awareness with understanding of cost control and revenue generation.

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of., Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests., WAVE Spa and Wellness Centre is a leisure club found within the stylish Crowne Plaza Gerrards Cross hotel which is packed with facilities. Guests can lie back and rejuvenate in the leisure club's sauna, steam room or one of their five treatment rooms. The Rasul Mud Therapy room and the steam bathing masseuse sauna spa treatment room come highly recommended in particular.

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips-all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave - When life gets tough, we ensure you have the time and support you need to be with your loved ones., WAVE Spa & Wellness Centre Oxford Road, Beaconsfield, Buckinghamshire, HP9 2XE, Cairn Group Staff Discount Scheme
Retail and travel discounts Recruit a friend Scheme Induction and training programme Star of the Month & Golden Ticket Award Pension scheme Cairn Academy' Training & Development Opportunities Cycle 2 work scheme
• Meals on Shift IHG Staff Rate Scheme IHG Friends & Family Rate (
• Applies to positions above minimum wage)