Assistant Shop Manager

As Assistant Shop Manager at Scope’s Colwyn Bay shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.

You will:
• Assist in the management of the shop operations
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
• Actively promote Scope and its services within the community.
• Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms
• Help the team deliver excellent customer service.
• Deputise for the shop manager in their absence., We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops
Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours
Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

We’re looking for someone who has:
• Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments
• Experience working in a target-driven environment, with a focus on achieving sales or performance goals
• Experience of working in a fast paced environment
• A team player with strong work ethic
• Strong communication and interpersonal skills
• IT literacy and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

Full-time: 35 hours per week, five days out of seven
Part-time: Weekly hours on a seven-day rota, Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
• 35 days annual leave
• flexible working (where we can)
• company pension
• excellent training and career development
• strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Please note that successful candidates will be subject to an enhanced DBS check.