Assistant Service Manager

Working closely with the Service Manager, this post will play a key role in ensuring that the designated clinical services meet key Operational, Finance, Quality and Governance objectives. This includes:

• Working to ensure effective operational management and delivery of the service with support of the Service Manager
• Work with the Service Manager to manage the day to day running of the specified services to ensure all aspects of Operational performance are met
• Ensure that patient experience and quality of care is considered at all times
• Proactive involvement in the clinical pathway for the relevant sub speciality areas
• Working with Service Manager to ensure that patient access targets are met and working with clinical staff to balance demand and capacity where necessary.
• Working with Service Manager to ensure appropriate medical staffing resources are in place to meet the needs of the service.
• Contribute to budget and financial performance for the relevant sub-speciality areas.
• In conjunction with the Service Manager and Clinical Lead, assist with the preparation of business cases and service development proposals in response to the needs of the service
• Provide line management for relevant staff and teams.
• Represent the interests of the service at relevant service and directorate meetings. Deputising for the Service Manager as needed.
• Supporting implementation and roll out of Trust Wide initiatives, Key Relationships and Communication
• The role will be required at times to communicate complex and sensitive information both verbally and written in a form to include proposals, reports, and presentation to directorate teams and occasionally to external NHS related organisations.
• The role will involve facilitation of change within and across organisational and professional boundaries and will require highly developed negotiation, facilitation and persuasion skills.
• The role will require the investigation of complaints and performance issues and the communication of this information to patients, families and members of the management team.
• The role will need to manage conflict and obstacles to change by the formulation of strategies and processes to overcome such barriers., Working closely with the Service Manager, this post will play a key role in ensuring that the designated clinical services meet key Operational, Finance, Quality and Governance objectives.
This includes:
• Working to ensure effective operational management and delivery of the service with support of the Service Manager
• Work with the Service Manager to manage the day to day running of the specified services to ensure all aspects of Operational performance are met
• Ensure that patient experience and quality of care is considered at all times
• Proactive involvement in the clinical pathway for the relevant sub speciality areas
• Working with Service Manager to ensure that patient access targets are met RTT, Diagnostic and Cancer Performance: working with clinical staff to balance demand and capacity where necessary
• Working with Service Manager to ensure appropriate medical staffing resources are in place to meet the needs of the service; arranging locum cover when requested
• Contribute to budget and financial performance for the relevant sub-speciality areas.
• In conjunction with the Service Manager and Clinical Lead, assist with the preparation of business cases and service development proposals in response to the needs of the service
• Provide line management for relevant staff and groups/individuals
• Represent the interests of the service at relevant service and directorate meetings. Deputising for the Service Manager as needed
• Supporting implementation and roll out of Trust Wide initiatives
Duties and Responsibilities Key Relationships and Communication
• The role will be required at times to communicate complex and sensitive information both verbally and written in a form to include proposals, reports, and presentation to directorate teams and occasionally to external NHS related organisations.
• The role will involve facilitation of change within and across organisational and professional boundaries and will require highly developed negotiation, facilitation and persuasion skills.
• The role will require the investigation of complaints and performance issues and the communication of this information to patients, families and members of the management team.
• The role will need to manage conflict and obstacles to change by the formulation of strategies and processes to overcome such barriers., The role will support the management of projects and proactively develop services in a complex, fast moving environment, with the Service Manager support. The role will support change programmes to raise standards of care for patients.
Leadership and People Management
• Act as an inspirational role model.
• Ensure teams and individuals act in a way that compliments the Trust Values.
• The post-holder will be responsible for the annual appraisal, objective setting and development plan for team members.
• The post-holder will be responsible for ensuring effective learning support is provided in areas of responsibility and a positive learning environment is fostered and maintained.
• The post-holder will support the effective management of all Trust HR polices as needed
• The post-holder will be required to support others in difficult issues and situations, drawing on the advice of the Service Manager, Human Resources and the Occupational Health team
• The post-holder will be resilient, able to work under pressure and manage competing agendas
• The post holder will need to respond to operational challenges, often at short notice
Financial Responsibility
• Supported by the Service Manager, to be responsible and accountable for budgets for their designated areas
• To at all times to be conscious of the Trust financial position, recognising the need to deliver high quality services in a cost-effective way. Looking for opportunities to appropriately reduce expenditure and/or maximise income potential
Directorate Responsibilities:
• Work as an effective member of the service management team in delivering the objectives of the service
• Work collaboratively with other Services Managers in undertaking delegated tasks that benefit the service. Taking an active role with the support of the Service Manager with service wide initiatives as needed, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
  
  The role requires the utilisation of both theoretical and practical knowledge in the management of teams and services.
• Knowledge and experience will be applied in the managing complex and at times competing projects, and will use such opportunities to enable the professional development of their own team to improve management capacity and capability.
Planning and Organisational Skills
• The role will require strong organisational skills with an ability to deliver agreed objectives within agreed timeframes., Educated to degree level or relevant experience
• Minimum Grade C / 4 GCSE Maths & English
• IT knowledge, understanding of Microsoft Excel & Microsoft Word
• Excellent interpersonal and communication skills
• Ability to work in high pressured situations and a fast paced service
• Ability to manage conflicting priorities everyday
• Knowledge of National, NHS policy standards and performance metrics
• Minimum of 2 years NHS Experience
Desirable criteria
• Experience of Using EPR & Revenue Cycle
• Project Work Experience
• Experience of working with external NHS organisations
Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.