Assistant Service Manager

We're looking for an Assistant Service Manager whose main focus will be to support the Service Manager and lead our front-of-house Service Advisor team, ensuring an excellent customer journey from booking through to collection. This is a full time permanent role Monday-Friday offering a competitive basic salary and OTE of £50,000. Key responsibilities include:

• Supporting the Service Manager with the daily operation of the Service Department
• Acting as a key point of support for the Service Advisor team
• Planning and managing incoming work and workload distribution
• Coordinating resources to ensure efficiency and customer expectations are met
• Leading, coaching and developing your team
• Supporting performance management and continuous improvement
  
  Motor trade experience is essential
• Background in a senior front-of-house service role within a main branded dealer (or existing Service/Assistant Service Manager)
• Strong leadership and communication skills
• Customer-focused, organised and confident managing people
• Full UK driving licence
  
  Our Vertu Harlow Multi-Franchise Service Centre is a modern, purpose-built site supporting Peugeot, Vauxhall and Citroën across both car and LCV servicing and repair.
  
  We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity