Assistant Service Manager

An exciting opportunity has arisen for an Assistant Service Manager within Specialist Surgery. To be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets. This will include: Ensuring that all local processes are in line with Trust and National processes

• Reviewing and improving data quality within the directorate and clinical business units
• Working with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care
• Delivery of training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record
• Maintaining an overall view of directorate elective waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded
• Ensuring that all activity is appropriately captured and coded to maximise income for the services and the directorate
We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.Main duties of the job Maintain an overview of the delivery of patient access targets within the Directorate. Escalate potential breaches to Service Managers and the Deputy Operational Service Manager and work with clinical teams on action plans to avoid breaches, Validate Pathways and ensure that the data used to measure patient access targets is accurate. Deliver service-specific training to help staff and services to deliver efficient and effective administration processes. Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with carrying out local audits. Liaise with Trust Elective Access Manager and team to provide information and reports required within the trust in relation to patient access. Attend the Trust Data Quality Meetings and ensure that information is communicated effectively into the Directorate with regards new initiatives. Line-manage the Patient Pathway and Outpatient Booking Team Leaders and ensure that workload is effectively distributed and ensure the post-holders are appraised and supported with learning and development. To act as a role model to less experienced staff at all times., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel, Specialist Surgery is one of the Directorates that makes up NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Head & Neck Unit. Specialist Surgery is a friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.