Assistant Revenues & Benefits Officer

You will support the day-to-day delivery of the Revenues service. This will include processing customer accounts, update records and helping ensure information is accurate and up to date. You will deal with customer enquiries, provide clear advice and resolve queries where possible. You will also assist with awarding discounts, reliefs and exemptions, as well as supporting recovery processes.
So, who are we looking for?

We currently have a position available within our Revenues team and are looking for a motivated and enthusiastic Assistant Revenues & Benefits Officer to support our Council Tax and Business Rates teams., You will have experience working in an administrative or customer service environment and be confident dealing with a range of customer enquiries. You'll understand the importance of providing a good customer experience and be able to communicate clearly and professionally, both written and verbally.
You'll be organised, able to manage your workload and work both as part of a team and on your own initiative, with a flexible approach to teamwork and supporting colleagues. A positive attitude and willingness to learn is key.
Previous experience in Revenues is desirable, but not essential as full training will be provided.

Knowsley Council is an equal opportunities employer. We offer a generous benefits package including access to the Local Government Pension Scheme, a minimum of 26 days leave per annum, and hybrid working.
For an informal discussion about this opportunity please contact Lisa Shields-Davey, Team manager by email (lisa.shields-davey@knowsley.gov.uk) or by phone .
At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least one day per week.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
Please note sponsorship is not available for this role.
See the benefits of working for Knowsley MBC .
Curious about how much a pension with Knowsley Council could be worth? Take a look at this to find out.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.