Assistant Regional Head of Service - Service Operations

The Assistant Regional Head of Service - Service Operations sits at the core of the London Regional Operations structure, reporting directly to the Regional Head of Service. This role is a senior operational leadership position, forming part of the regional senior leadership team, with direct accountability for frontline service delivery across key operational functions. The purpose of this role is to provide senior operational leadership across Repairs, Voids, and Estates within London Property Services. The role ensures high-quality service delivery, operational stability, performance improvement, and effective oversight of high-risk and high-volume frontline activities. The role of Assistant Regional Head of Service - Service Operations will include:

• Lead all operational teams delivering responsive repairs, voids, estates management, and associated services
• Drive performance improvement through structured accountability, coaching, and daily operational oversight
• Provide senior leadership during critical incidents, major service failures, and emergency operational responses
• Ensure contractor productivity, operational compliance, and consistent delivery standards
• Embed safe systems of work, particularly in High-Risk Buildings (HRBs), ensuring alignment with building safety legislation
• Support SLT reporting, operational insights, and strategic planning
  
  Degree, management qualification or relevant professional qualification
• Senior operational leadership experience in Property Services or equivalent
• Strong understanding of repairs, voids, estates and contractor management
• Proven experience managing operational risk and performance frameworks
• Excellent communication and decision-making skills
• Strong ability to influence, engage and lead multidisciplinary teams
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
  
  Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status., We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £83,879 per annum (rising to £88,293 per annum after 12 months, subject to satisfactory performance)