Assistant Reception Manager

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.
As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality., Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
Strong leadership skills with the ability to inspire and manage a team effectively.
Excellent communication and interpersonal skills.
Proficiency in hotel management software (e.g., Opera, PMS).
Strong organizational skills and attention to detail.
Ability to handle stressful situations with a calm and professional demeanour.
Flexibility to work various shifts, including weekends and holidays.