Assistant Property Manager

We're searching for an incredible Assistant Property Manager to join our team! You will act as the first point of contact for the team's enquiries in a fast paced, reactive environment, ensuring a first class experience is delivered. What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more!
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do? Property Management
• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements
• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to resolution (or escalating as appropriate).
• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the appropriate follow-up.
• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works, acting as the daily point of contact for contractors.
• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution, liaising with third parties as required.
• To co-ordinate the processing of insurance claims in a timely manner.
• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements.
• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICs, TPI as well as all compliance and Health and Safety regulations
• To support key processes such as section 20's, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, H&S reports and accompanying actions.
• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.
Customer Partnership
• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.
• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met.
Financial Management
• To manage all works and spends in line with budget, maintaining close oversight and control.
  
  Experience working within a fast paced customer service environment
• Residential property management experience is hugely advantageous, but not essential.
• Knowledge of principles of customer service excellence.
• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.