Assistant Practice Manager

The Assistant Practice Manager will support the Practice Manager in the day to day operations of our busy GP practice. We are located over 2 sites in the centre of Bolton, with excellent public transport links

You will support the practice manager in:

Developing efficient management systems to achieve local and national KPIs

Overseeing day to day operations

Managing and supporting the administrative/reception team,

Ensuring high standards of patient service

Coordinating training, managing rotas, and resolving issues.

Performing core admin tasks including booking appointments, patient registration, and workflow management, bridging staff needs with practice goals and CQC compliance., Team Leadership & Management:

Provide first-line support, guidance, and coaching to admin/reception staff.

Manage performance, conduct training, and identify development needs.

Create and manage staff rotas.

Foster a positive, collaborative, and communicative work environment.

Handle conflict resolution and performance issues.

Operational Management:

Oversee daily reception and admin operations, ensuring efficiency.

Develop and implement efficient office procedures and policies, adhering to legislation.

Manage workflow, including post, scanning, and document processing.

Ensure compliance with CQC regulations and quality standards.

Administrative duties:

Have thorough knowledge of all practice policies and procedures

To work in accordance with written protocols

Provide administrative support for clinical staff

Filing patient records and correspondence when necessary

Opening and distributing of practice post

Registering new patients following the registration protocol

Sending letters / text messages to patients as required

Updating EMIS system as required

Adhoc Work Scanning

Weekly review of paperwork

Stock consulting rooms on a monthly basis

General Reception duties

Rochdale Health Alliance (RHA) was established in 2016. Our Board is made up of practicing GP Partners, who have between them over 100 years of experience working as GPs, and a Non-Executive Director who is also the Chair of RHA. The Directors, supported by an experienced team provide guidance and insight into the challenges and opportunities in General Practice and help us to shape the services to ensure that they meet the needs of patients. We also manage GP surgeries in Rochdale and Bolton.

Our Primary Care Academy provides bespoke training opportunities for staff, as well as supporting clinical placements for students and providing summer school opportunities for aspiring GP's