Assistant Practice Manager

Job title: Assistant Practice Manager Location: Northumberland Avenue Salary: Up to £35,000 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best they can be for our patients, employees and
NHS partners. Main Responsibilities: As a valued, As an Assistant Practice Manager at Operose Health, you will support the Practice Manager in ensuring the smooth running of the practice. Your responsibilities include overseeing the daily operations of the surgery, managing administrative tasks, and liaising with the reception and administration team. You will also play a critical role in leading the attainment of Local and National KPIs, and APMS KPIs. You will be involved in promoting the development and identifying training needs of the reception staff, supporting their personal development reviews, and leading the appraisal system for the team. Ensuring effective supervision of the reception team and co-ordinating support services for other team members are key duties. You are expected to respond quickly to incoming calls, taking appropriate actions to ensure excellent patient care and service delivery.

Operose Health is a provider of local primary care services operating at scale. The organisation aims to improve access, outcomes, and patient experiences across its network. Employees at Operose Health are guided by core values of caring, ambition, resourcefulness, and a commitment to excellence. The organisation encourages an environment where colleagues are empowered to deliver the best care possible to patients and foster a collaborative and supportive work culture. Operose Health values creativity, agility, and a lifelong learning commitment, continually striving to enhance service quality. It redefines and revolutionizes primary care by leveraging its comprehensive network and specialized resources to deliver outstanding care to patients. The organization supports its employees through various benefit schemes and professional development opportunities, embodying a work culture where both employees and patients thrive.