Assistant Practice Manager

Job title: Assistant Practice Manager Location: The Potteries, Tilehurst Salary: up to £35,000.00 depending on experience Hours: 30 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the be, As a valued member of the Operose Health team, your key duties will include: supporting the Practice Manager and ensuring the smooth running of the practice, including developing efficient management systems and delegating tasks appropriately. You will oversee the day-to-day operation of the surgery, ensuring effective processing of administrative work and liaising with the reception and administration team while leading the attainment of Local and National KPIs. You will also promote the development, identifying training needs of reception staff, and support the achievements of their personal development reviews. Furthermore, you will ensure effective supervision of the reception team and coordinate support services, ensuring rapid response to incoming telephone calls and taking corrective action when needed. The ideal candidate should have essential reception/customer care experience, an understanding of health services, and a passion for improving lives and healthcare. They must also

possess excellent communication and organisation skills, ability to work within a team and with wider colleagues, maintain confidentiality and data security, as well as adapt to changing priorities and flexible shifts as required by business needs.

Operose Health is a primary care provider delivering local healthcare at scale, with a mission to improve access, outcomes, and patient experience. Their team is guided by values that emphasize caring, ambition, resourcefulness, and excellence. Caring entails listening and supporting people through compassion, understanding, and openness, empowering them for a healthier future. Ambition drives Operose Health to transform patient experiences and revolutionize primary care. Resourcefulness reflects the team's creativity, agility, and lifelong learning devotion, going above and beyond to enhance service quality. Excellence involves striving to perform at the highest level for patients, employees, and NHS partners. Operose Health supports employees through development opportunities, offering bespoke learning management systems, career specialization and development opportunities, and employee wellbeing services. The organization values reflective practices and emphasizes
continuous improvement in all aspects of its work.