Assistant Operations Manager

We are looking for an enthusiastic and experienced Assistant Operations Manager to join the team at The Yarrow Hotel to cover maternity leave until August 2027. This is a hands-on role supporting the day-to-day operation our hotel, with responsibility across all departments/ You will work closely with the Operations Manager and wider management team to ensure we deliver excellent guest experiences, strong operational standards and a welcoming environment for both guests and students. We are looking for someone who is confident leading a team, enjoys being visible and hands-on, and has a genuine passion for hospitality. You will play an important role in developing our people, maintaining standards, resolving guest issues and helping the hotel achieve its commercial and operational goals. What you will be doing

• Supporting the Operations Manager with administrative tasks such as invoice processing and ordering
• Sales and Selling of the hotels events and function spaces responding to enquires and meeting guests in person
• Ensuring consistently high standards of guest service
• Managing guest feedback and resolving issues effectively
• Supporting staff development, training and performance
• Ensuring health & safety, licensing and operational procedures are followed
• Participating the hotels duty management rota
  
  You will ideally have previous supervisory or management experience within a hotel or hospitality environment, with a strong understanding of guest service and hotel operations.
Most importantly, you will be a confident leader, a great communicator and someone who leads by example. You will be comfortable working in a busy environment, making decisions and getting involved wherever needed. This is a fantastic opportunity for an experienced hospitality supervisor or manager who is ready to take the next step in their career and gain broader operational experience within a unique training hotel environment.

Outstanding Ofsted Provider East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our 'Strong' skills grading by Ofsted. Commitment to Safeguarding EKC Group is committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. The Group's designation as a 'designated establishment' means that all posts within EKC Group are exempt from the Rehabilitation of Offenders Act (ROA) 1974. We therefore have an obligation to carry out robust checks to ensure that staff are suitable to work with children and vulnerable adults; applicants are therefore advised that appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all successful applicants; job offers will be made on the basis of satisfactory DBS and other checks, including the receipt of two references. If you are successful in obtaining an interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process. Applicants should note that it is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. All applicants are required to complete and submit a self-declaration of their criminal record or information that would make them unsuitable to work with children and vulnerable adults. Commitment to Equal Opportunities EKC Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce. We are proud to hold the Positive About Disability Award; this confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. Similarly, our commitment to Care Leavers means that we will interview applicants who meet the minimum criteria and who have declared on their application that they are a Care Leaver.