Assistant Night Manager

As an Assistant Night Manager, you will be working 44 hours a week based on a 4 days on/ 3 days off schedule. At 1651 bedrooms our Royal National hotel you will deputies for the Night Manager and work as a team of 3 Assistant Night Managers and manage a team of 15+ team of night receptionists and porters. As Night Manager you will have full responsibility for overseeing and directing all hotel operations and services during the night shift, maintaining both a great guest experience and ensure a seamless handover of any financial information, KPI targets, and night audits for the Front Office Management team in the morning. With the safety and security of our guests and team as our highest priority, you'll ensure that regular Health and Safety checks are conducted as part of your shift with responsibility for any emergency procedures and evacuation, attending to any incidents, but with the least amount of disruption and disturbance to the hotel operations as is practicable and possible. Leading by example at all times so the Night team deliver an exceptional journey from check-in to check-out, addressing any shortfall in service quality and operating standards. Reward and recognising great performance in others, you will recruit, train and develop a team that can create a great impression no matter what time our guests are visiting our hotels.

• Previous operational experience as a Night Manager or an experienced front of house supervisor/ manager within a hotel.
• Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day.
• With your excellent organisation skills, you'll be able to multi-task and also adapt to changing priorities
• You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• Previous knowledge of Opera is desirable.
  
  Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Hotel in 2026.
We are now recruiting an Assistant Night Manager for our Royal National Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family.

44 Hours ( 4 Nights of 7 Nights weekly rota, Shift: 20:00 - 08:00 ) £33,812.00 + Benefits,
• 28 days holiday, increasing with length of service up to 33 days
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH's nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay - instantly access a portion of the pay you've already earned
• Access to shopping discounts across several high-street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well-being support
• Access to our Employee Assistance Programme by Hospitality Action
You can explore additional benefits here.