Assistant Merchandising & Online Shop Manager

You will assist with the day-to-day running of the merchandising function and online shop, working closely with the Merchandising & Online Shop Manager to support sales, profit and excellent customer service. You will help maintain product and stock information on retail systems, generate repeat orders and routine reports, support stock takes and stock-room standards, and assist with online shop operations, fulfilment and customer enquiries. You will also deputise for the Merchandising & Online Shop Manager when required, and build effective working relationships with colleagues, suppliers and other key partners.

You will have demonstrable experience of merchandising and/or systems at assistant manager or supervisor level in a fast-paced environment, together with a passion for retail, achieving targets and supporting a small team. You will have excellent communication skills, advanced IT literacy including experience of retail systems, and the ability to multitask under pressure while maintaining strong attention to detail. You will also hold a full clean driving licence. Knowledge of trading compliance and health and safety, ecommerce and online fulfilment, or experience within museums, galleries, heritage or cultural organisations would be advantageous.

This is a full-time, permanent post, working 36.5 hours per week (with occasional working on evenings, weekends and Bank Holidays). The role includes a moderate amount of physical activity, including picking, packing, lifting and moving stock. Due to operational demands, the role predominantly requires onsite working at the Museum, although up to one day per week working from home may be considered., As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• Childcare services
• Family leave schemes
• Discounted bus travel and Season Ticket travel loans