Assistant Manager - Spa & Wellness

Salary Not Specified

The Hongkong and Shanghai Hotels, Limited, City of Westminster

Posted 3 weeks ago, 9 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 3665b4d499294f06b11959c70fc79d63

Take overall site responsibility for daily operational issues within the Spa and wellness facilities including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.
Monitor standards of service and client satisfaction taking necessary action to ensure Brand and Group standards are maintained. Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles and a focus on Life Lived Best Operating Principles.
Is responsible for managing and ensuring the impeccable maintenance and cleanliness of spa facilities. Ensure completion of daily checklists and hourly walkthroughs and routine preventative maintenance. Delegate and supervise the completion of all maintenance improvements. Recommend improved cleaning products or cleaning methods toward optimal levels of sanitation and cleanliness.

Previous experience in a similar role, within a luxury, hotel environment or similar.
Working knowledge and responsibility for financial and operational performance of a multi-functional spa, including experience in Spa Marketing and Sales implementation.
Ability to communicate effectively with the team, management and guests. Strong leadership, respectful, supportive and driven.
Passionate (quality, guest, attention to detail) Pro-active, Self-Motivated

https://www.jobs24.co.uk/job/assistant-manager-spa-wellness-125204359